Cancellation and Refund Policy

1. Overview

This policy explains how you can cancel your Chatcon subscription and the conditions under which refunds are provided. It applies to all plans listed on our Pricing page — Free/Lite, Standard, Premium, and Unlimited.

2. Free / Lite Plan Trial

The Free/Lite plan is offered for evaluation purposes at no cost for a limited trial period. As no payment is collected for this plan, no refund is applicable to it.

3. Cancellation Policy

You may cancel your subscription at any time from your account dashboard, or by writing to support@chatcon.in. Cancellation stops your next billing cycle; it does not, on its own, entitle you to a refund of the current period already paid for — see Section 4 for refund eligibility.

4. Refund Eligibility

• Requests made within 7 days of the initial purchase of a paid annual plan, where usage remains below 10% of the plan's monthly quota (contacts, campaigns, or bot replies), are eligible for a full refund minus any WhatsApp Cloud Messaging charges already incurred.
• Requests made after 7 days, or where usage exceeds the threshold above, are considered on a case-by-case basis and may be issued as plan credit rather than a cash refund.
• Downgrades made mid-cycle do not receive a pro-rated refund for the difference; the new, lower rate applies from the next billing cycle.

5. Non-Refundable Items

The following are non-refundable under all circumstances:

• WhatsApp Cloud Messaging / conversation charges billed by Meta.
• Custom development, add-on, or onboarding work already delivered.
• Any plan that has been active for more than 30 days.

6. How to Request a Refund

Send your registered email, invoice number, and reason for the request to support@chatcon.in or call +91 81295 26633. We aim to acknowledge every request within 48 hours.

7. Refund Processing Time

Approved refunds are processed to the original payment method within 7–10 business days, subject to your bank or payment provider's own processing timelines.

8. Plan Upgrades

Upgrading to a higher plan mid-cycle is charged pro-rata for the remaining period and takes effect immediately. No cash refund is issued for the unused portion of the previous plan — it is credited towards the upgrade instead.

9. Contact Us

For cancellation or refund assistance, reach us at support@chatcon.in or +91 81295 26633.